International Student Help Desk

The International Student Help Desk is a support corner that aims to answer questions from all international students related to academics, campus life, daily life, translation support, etc. Staff at the Help Desk are Tohoku University students themselves.

International Student Help Desk (in Japanese)

The International Student Help Desk is brand new corner that started in April 2019 which aims to support international students not only with their campus life but also concerning daily life in Japan.

Here are some common questions we receive:
● How can I connect to the eduroam Wi-Fi?
● What does this letter that I got in the mail mean? (Pension, health insurance, bank account, etc.)
● Where can I find information about part-time jobs, scholarships and housing?

● How can I apply for a credit card?

Staff at the Help Desk are all fellow Tohoku University students. All of the staff can speak Japanese and English, and also their native languages such as Chinese, Indonesian and Korean.

The Help Desk staff have various resources to answer your questions and they can even share their own experiences with you.
We support international students by using both face-to-face and online services.



The International Student Help Desk is now available at Aobayama Campus!


From the end of March 2023, the International Student Help Desk will also be available at Aobayama Campus.

It will be open throughout the spring and autumn orientation periods.

By introducing this service at Aobayama campus,

which has the largest international student population in Tohoku University,

we hope to support as many international students as possible!
The Help Desk staff is committed to providing support that takes into account

the perspective of the staff's own experience and that of the students.

Please feel free to use our services and consult with us.


Hours Please check the schedule on our Facebook and Instagram pages.


Kawauchi North Campus: 2nd floor, Education and Student Support Center(A01), Kawauchi Campus  MAP

Kawauchi South Campus: International OASIS, New Humanities Building (C14) MAP  ★New location★

Aobayama New Campus: Entrance of Aobayama Commons (J41) MAP   

Aobayama East Campus: 3rd floor, School of Engineering Center Hall (C01) MAP  ★New location★

 *Open only in late March & April for Spring Semester, then late September & October for Fall Semester


【Online】To access the service, please log in to Google Classroom via your DC mail account with the following class code.

Class code: wfm3mxf


helpdesk*grp.tohoku.ac.jp (please replace the "*" with "@")

*We also accept questions and consultation by e-mail.

Language All staff can speak English, Japanese and their native languages. For availability of languages other than Japanese and English, please check the schedule on our Facebook and Instagram pages.

For the newest updates and more information, check out the following link:


TU Help Desk facebook page


TU Help Desk Instagram page