International Student Help Desk Operatedby GLC AA
The International Student Help Desk is operated by the Global Learning Center Administrative Assistants (GLC AA)—a team of student staff dedicated to the internationalization of Tohoku University. Beyond managing the Help Desk, GLC AAs facilitate various initiatives focused on international exchange and student support.
International Student Help Desk (in Japanese)
The International Student Help Desk is operated by the Global Learning Center Administrative Assistants (GLC AA). Established in April 2019, the Help Desk provides comprehensive support for international students, assisting with both campus life and the nuances of daily life in Japan.
Here are some common questions we receive:
● How can I connect to the eduroam Wi-Fi?
● What does this letter that I got in the mail mean? (Pension, health insurance, bank account, etc.)
● Where can I find information about part-time jobs, scholarships and housing?
● How can I apply for a credit card?
Staff at the Help Desk are all fellow Tohoku University students. All of the staff can speak Japanese and English, and also their native languages such as Chinese, Indonesian and Korean.
The Help Desk staff have various resources to answer your questions and they can even share their own experiences with you. Please feel free to use our services and consult with us.
Meet the International Student Help Desk
| Hours | Please check the schedule on our Facebook and Instagram pages. |
|---|---|
| Location |
【In-person】 Kawauchi North Campus: 1st floor, Education and Student Support Center(A01), Kawauchi Campus MAP Kawauchi South Campus: International OASIS, New Humanities Building (C14) MAP ＊ Aobayama New Campus: Entrance of Aobayama Commons (J41) MAP＊＊ Aobayama East Campus: 3rd floor, School of Engineering Center Hall (C01) MAP＊＊ ＊ Open only in late March & April for Spring Semester, then late September & October for Fall Semester ＊＊ Open once a week for a limited period. 【Google Classroom】 Class code: wfm3mxf |
| Contact |
helpdesk*grp.tohoku.ac.jp (please replace the "*" with "@") ＊We also accept questions and consultation by e-mail. |
| Language | All staff can speak English, Japanese and their native languages. For availability of languages other than Japanese and English, please check the schedule on our Facebook and Instagram pages. |
| Shifts | https://tuhelpdesk.notion.site/?pvs=74 |
For the newest updates and more information, check out the following link:
What is the GLC AA?
The GLC AA is a team of highly motivated student staff members dedicated to the internationalization of Tohoku University. By applying a student-centered perspective, GLC AAs support the Global Learning Center, the Student Exchange Division, and the Global Engagement Division across a wide range of international exchange and student support initiatives.
Beyond staffing the International Student Help Desk, GLC AAs are actively involved in the following areas:
- 1. Ambassador Activities
GLC AAs serve as ambassadors for Tohoku University by conducting campus tours and facilitating discussion sessions for visiting faculty and staff from domestic and international institutions. These activities showcase the University’s academic excellence and vibrant cultural environment.
- 2. New Student Orientation and Adjustment
At the start of each semester, GLC AAs organize “Welcome Week” for newly enrolled international students. This program includes campus tours, library orientations, and introductions to Intercultural Collaborative Learning courses and student clubs. To ensure a smooth transition, GLC AAs also conduct workshops on Japanese social norms and daily life. These initiatives run alongside the Help Desk to provide a robust support network during the critical initial weeks of study abroad.
- 3. Short-Term Program Support
Tohoku University hosts various short-term programs for students from partner institutions, lasting from one to six weeks. GLC AAs assist in the operation of these programs by supporting Japanese language classes, leading workshops, and coordinating "buddy" activities.
- 4. Symposia and Event Assistance
GLC AAs provide operational and linguistic support for international symposia and high-level events organized by the University, ensuring a seamless experience for global participants.
