{"id":33389,"date":"2019-12-25T16:55:47","date_gmt":"2019-12-25T07:55:47","guid":{"rendered":"https:\/\/www.insc.tohoku.ac.jp\/english\/?page_id=33389"},"modified":"2026-04-08T14:21:42","modified_gmt":"2026-04-08T05:21:42","slug":"international-student-help-desk","status":"publish","type":"page","link":"https:\/\/www.insc.tohoku.ac.jp\/english\/support\/international-student-help-desk\/","title":{"rendered":"International Student Help Desk Operatedby GLC AA"},"content":{"rendered":"<p class=\"btnFullSize\"><!-- .btnFullSize  --> <a href=\"\/english\/support\/international-student-help-desk-jp\/\">International Student Help Desk (in Japanese)<\/a> <!-- \/.btnFullSize  --><\/p>\r\n<p><br \/>\r\n<br \/>\r\n<a href=\"\/english\/wp-content\/uploads\/2025\/11\/Kei-Maria-scaled.jpg\"><img decoding=\"async\" src=\"\/english\/wp-content\/uploads\/2025\/11\/Kei-Maria-scaled.jpg\" align=\"right\" hspace=\"20\" alt=\"\" width=\"350\" class=\"alignnone wp-image-67862 \" \/><\/a><\/p>\r\n<p><span style=\"font-weight: 400;\">The International Student Help Desk is operated by the Global Learning Center Administrative Assistants (<a href=\"#link_target\">GLC AA<\/a>). Established in April 2019, the Help Desk provides comprehensive support for international students, assisting with both campus life and the nuances of daily life in Japan.<\/span><\/p>\r\n<p><br \/>\r\n<br \/>\r\nHere are some common questions we receive: <br \/>\r\n\u25cf How can I connect to the eduroam Wi-Fi? <br \/>\r\n\u25cf What does this letter that I got in the mail mean? (Pension, health insurance, bank account, etc.) <br \/>\r\n\u25cf Where can I find information about part-time jobs, scholarships and housing?<br \/>\r\n\u25cf How can I apply for a credit card? <br \/>\r\n<br \/>\r\nStaff at the Help Desk are all fellow Tohoku University students. All of the staff can speak Japanese and English, and also their native languages such as Chinese, Indonesian and Korean. <br \/>\r\n<br \/>\r\nThe Help Desk staff have various resources to answer your questions and they can even share their own experiences with you. Please feel free to use our services and consult with us.<br \/>\r\n<p>&nbsp;<\/p>\r\n<div class=\"twoColumnContent\">\r\n<div class=\"tmpBox left\">\r\n\r\n<a href=\"\/english\/wp-content\/uploads\/2024\/03\/International-Student-Help-Desk-2-scaled.jpg\"><img decoding=\"async\" loading=\"lazy\" src=\"\/english\/wp-content\/uploads\/2026\/02\/International-Student-Help-Desk-2_2650x1433.jpg\" alt=\"\" width=\"367\" height=\"276\" \/><\/a>\u3000<\/div>\r\n<div class=\"tmpBox right\">\r\n\r\n<iframe loading=\"lazy\" width=\"490\" height=\"276\" src=\"https:\/\/www.youtube.com\/embed\/U3tBCnSTKh0?si=dlXuNBWTew0xMD7q\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><br><p align=\"center\"><span class=\"purple\">Meet the International Student Help Desk<\/span><\/p>\r\n<\/div><\/div>\r\n\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p style=\"text-align: right;\"><\/p>\r\n<table class=\"table01\" style=\"width: 100%; height: 259px;\"><!-- .table01 -->\r\n<tbody>\r\n<tr style=\"height: 23px;\">\r\n<th style=\"height: 23px;\">Hours<\/th>\r\n<td style=\"height: 23px;\">Please check the schedule on our Facebook and Instagram pages.<\/td>\r\n<\/tr>\r\n<tr style=\"height: 142px;\">\r\n<th style=\"height: 142px;\">Location<\/th>\r\n<td style=\"height: 142px;\">\r\n<p><span style=\"font-weight: 400;\">\u3010In-person\u3011<\/span><\/p>\r\n<p><span style=\"font-weight: 400;\">Kawauchi North Campus: 1st floor, Education and Student Support Center(A01), Kawauchi Campus\u00a0 <a href=\"https:\/\/www.google.com\/maps?ll=38.259115,140.852462&amp;z=17&amp;t=m&amp;hl=en&amp;gl=US&amp;mapclient=apiv3&amp;cid=7198672600679393660\">MAP<\/a><\/span><\/p>\r\n<p>Kawauchi South Campus: International OASIS, New Humanities Building (C14) <a href=\"https:\/\/maps.app.goo.gl\/zbXfEfcqiZrCeXVL8\">MAP<\/a>\u00a0\uff0a<\/p>\r\n<p><span style=\"color: #000000; font-family: inherit; font-size: inherit;\">Aobayama New Campus: <span style=\"font-family: inherit;\">Entrance of Aobayama Commons (J41)<\/span><\/span><span style=\"color: #000000; font-family: inherit; font-size: inherit;\">\u00a0<\/span><a href=\"https:\/\/maps.app.goo.gl\/WagPLJUhY5qDPpw56\" style=\"font-family: inherit;\">MAP<\/a>\uff0a\uff0a<span style=\"font-family: inherit;\">\u00a0 \u00a0<\/span><\/p>\r\n<p>Aobayama East Campus: <span style=\"color: #000000; font-family: inherit; font-size: inherit;\">3rd floor, School of Engineering Center Hall (C01)<\/span><span style=\"font-family: inherit;\">\u00a0<\/span><a href=\"https:\/\/goo.gl\/maps\/kTda1g2GMwzysi6e7\" style=\"font-family: inherit;\">MAP<\/a>\uff0a\uff0a<\/p>\r\n\r\n\u3000\r\n\r\n<p>\uff0a Open only in late March &amp; April for Spring Semester, then late September &amp; October for Fall Semester<\/p>\r\n<p>\uff0a\uff0a Open once a week for a limited period.<\/p>\r\n<br \/>\r\n<p><span style=\"font-weight: 400;\">\u3010Google Classroom\u3011<\/span><br \/>\r\n<span style=\"font-weight: 400;\">To access the service, please log in to Google Classroom via your DC mail account with the following class code.<\/span><\/p>\r\n<p><b>Class code: wfm3mxf<\/b><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr style=\"height: 47px;\">\r\n<th style=\"height: 47px;\">Contact<\/th>\r\n<td style=\"height: 47px;\">\r\n<p>helpdesk*grp.tohoku.ac.jp (please replace the \"*\" with \"@\")<\/p>\r\n<p><span style=\"font-weight: 400;\">\uff0aWe also accept questions and consultation by e-mail.<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr style=\"height: 47px;\">\r\n<th style=\"height: 47px;\">Language<\/th>\r\n<td style=\"height: 47px;\">All staff can speak English, Japanese and their native languages. For availability of languages other than Japanese and English, please check the schedule on our Facebook and Instagram pages.\u3000<\/td>\r\n<\/tr>\r\n<tr style=\"height: 23px;\">\r\n<th style=\"height: 23px;\">Shifts<\/th>\r\n<td style=\"height: 23px;\"><a href=\"https:\/\/tuhelpdesk.notion.site\/Tohoku-University-Help-Desk-Information-1f4e248d73a380738305e4190491e1b3\">https:\/\/tuhelpdesk.notion.site\/Tohoku-University-Help-Desk-Information-1f4e248d73a380738305e4190491e1b3<\/a><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<!-- \/.table01 --><\/table>\r\n<p>&nbsp;<\/p>\r\n<p>For the newest updates and more information, check out the following link:<\/p><br>\r\n<p><a href=\"https:\/\/tuhelpdesk.notion.site\/Tohoku-University-Help-Desk-Information-1f4e248d73a380738305e4190491e1b3\" class=\"linkBarArrow\" target=\"_blank\" rel=\"noopener\">TU International Student Help Desk<\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<p class=\"\"><a href=\"https:\/\/www.facebook.com\/TU-Help-Desk-2250102365242153\/?modal=composer\" class=\"linkBarArrow\" target=\"_blank\" rel=\"noopener\">TU Help Desk facebook page<\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<p class=\"\"><a href=\"https:\/\/www.instagram.com\/helpdesk_tohoku\/?utm_medium=copy_link\" class=\"linkBarArrow\" target=\"_blank\" rel=\"noopener\">TU Help Desk Instagram page<\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<p id=\"link_target\"><\/p>\r\n<h2 class=\"hd2_01\"><!-- .hd2_01 -->What is the GLC AA?<!-- \/.hd2_01 --><\/h2>\r\n<p><span style=\"font-weight: 400;\">The GLC AA is a team of highly motivated student staff members dedicated to the internationalization of Tohoku University. By applying a student-centered perspective, GLC AAs support the Global Learning Center, the Student Exchange Division, and the Global Engagement Division across a wide range of international exchange and student support initiatives.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<p><span style=\"font-weight: 400;\">Beyond staffing the International Student Help Desk, GLC AAs are actively involved in the following areas:<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<ol>\r\n\t<li><span style=\"font-weight: 400;\">1. Ambassador Activities<\/span><\/li>\r\n<\/ol>\r\n<p><span style=\"font-weight: 400;\">GLC AAs serve as ambassadors for Tohoku University by conducting campus tours and facilitating discussion sessions for visiting faculty and staff from domestic and international institutions. These activities showcase the University\u2019s academic excellence and vibrant cultural environment.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"2\">\r\n\t<li><span style=\"font-weight: 400;\">2. New Student Orientation and Adjustment<\/span><\/li>\r\n<\/ol>\r\n<p><span style=\"font-weight: 400;\">At the start of each semester, GLC AAs organize \u201cWelcome Week\u201d for newly enrolled international students. This program includes campus tours, library orientations, and introductions to Intercultural Collaborative Learning courses and student clubs. To ensure a smooth transition, GLC AAs also conduct workshops on Japanese social norms and daily life. These initiatives run alongside the Help Desk to provide a robust support network during the critical initial weeks of study abroad.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"3\">\r\n\t<li><span style=\"font-weight: 400;\">3. Short-Term Program Support<\/span><\/li>\r\n<\/ol>\r\n<p><span style=\"font-weight: 400;\">Tohoku University hosts various short-term programs for students from partner institutions, lasting from one to six weeks. GLC AAs assist in the operation of these programs by supporting Japanese language classes, leading workshops, and coordinating \"buddy\" activities.<\/span><\/p>\r\n<p>&nbsp;<\/p>\r\n<ol start=\"4\">\r\n\t<li><span style=\"font-weight: 400;\">4. Symposia and Event Assistance<\/span><\/li>\r\n<\/ol>\r\n<p><span style=\"font-weight: 400;\">GLC AAs provide operational and linguistic support for international symposia and high-level events organized by the University, ensuring a seamless experience for global participants.<\/span><\/p>\r\n<a href=\"\/english\/wp-content\/uploads\/2026\/01\/GLCAA_International_Student_Help_Desk_2-scaled.jpg\"><img decoding=\"async\" src=\"\/english\/wp-content\/uploads\/2026\/01\/GLCAA_International_Student_Help_Desk_2-scaled.jpg\" alt=\"\" width=\"300\" \/><\/a>&nbsp; &nbsp;<a href=\"\/english\/wp-content\/uploads\/2026\/01\/GLCAA_International_Student_Help_Desk_1-scaled.jpg\"><img decoding=\"async\" src=\"\/english\/wp-content\/uploads\/2026\/01\/GLCAA_International_Student_Help_Desk_1-scaled.jpg\" alt=\"\" width=\"300\" \/><\/a>\r\n","protected":false},"excerpt":{"rendered":"International Student Help Desk (in Japanese) The International Student Help Desk is operated by the Global Le [&hellip;]","protected":false},"author":10,"featured_media":0,"parent":2712,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/pages\/33389"}],"collection":[{"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/comments?post=33389"}],"version-history":[{"count":6,"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/pages\/33389\/revisions"}],"predecessor-version":[{"id":76057,"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/pages\/33389\/revisions\/76057"}],"up":[{"embeddable":true,"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/pages\/2712"}],"wp:attachment":[{"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/media?parent=33389"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/categories?post=33389"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insc.tohoku.ac.jp\/english\/wp-json\/wp\/v2\/tags?post=33389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}